FAQs
Frequently Asked Questions
What does Heavy Motion stand for?
Heavy Motion is more than clothing—it's a mindset. We create premium streetwear for people who stay driven, keep pushing forward, and never stop chasing their goals.
For the ones who don't stop.
Why should I shop with Heavy Motion?
At Heavy Motion, we believe quality matters. Every piece is designed with comfort, durability, and everyday wear in mind. We don't just make clothing—we create apparel for people who stay focused, work hard, and keep moving forward.
Are your drops limited?
Many of our collections are released in limited quantities. Once a style sells out, it may not be restocked, so we recommend ordering while it's available.
Do you offer pre-orders?
Yes. Some Heavy Motion products are available for pre-order. If an item is available for pre-order, it will be clearly marked on the product page before checkout.
When will my pre-order ship?
Pre-order items ship on or around the estimated shipping date listed on the product page. You'll receive a shipping confirmation email with tracking information once your order is on the way.
Can I cancel a pre-order?
If your pre-order hasn't been processed or shipped, contact us as soon as possible. Once processing begins, cancellation requests may no longer be possible. Please review our Refund Policy for more information.
How long does it take to process my order?
Orders are typically processed within 1–3 business days before they are shipped.
How can I track my order?
As soon as your order ships, we'll send you an email with your tracking number so you can follow your package.
Can I change or cancel my order?
If you need to make changes to your order, contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make changes.
Can I change my shipping address after placing an order?
If your order hasn't shipped yet, we'll do our best to update your shipping address. Please contact us immediately if you need to make a change.
Do you ship internationally?
Shipping destinations and available shipping methods are shown during checkout. If your country is available, you'll be able to place an order.
What payment methods do you accept?
We accept major credit and debit cards, Shop Pay, Apple Pay, Google Pay, and other secure payment methods available at checkout.
Can I return my order?
Please review our Refund Policy for complete return and refund information. If you receive a damaged or incorrect item, contact us as soon as possible so we can help.
What if I receive the wrong or damaged item?
We're sorry about that. If your order arrives damaged or you receive the wrong item, please contact us as soon as possible so we can make it right.
What if my package is delayed or lost?
Once your order has shipped, delivery times are handled by the shipping carrier. If your package appears to be lost or significantly delayed, contact us and we'll be happy to assist you.
Do you restock sold-out items?
Some products may be restocked, while others are released as limited drops. Follow us on social media or subscribe to our emails to stay updated on future releases and restocks.
Do you offer subscriptions?
Yes. Some products may be available as subscriptions. You can manage or cancel your subscription through your customer account or by following the instructions in your subscription confirmation email. Please review our Subscription Policy for complete details.
Do you offer discounts or promotions?
Yes. We occasionally offer special promotions and exclusive discounts throughout the year. Follow us on social media or subscribe to our emails so you never miss a drop or deal.
How do I know when new products are dropping?
The best way to stay updated is by following Heavy Motion on social media and subscribing to our emails. We announce new releases, restocks, and exclusive launches there first.
Is my payment information secure?
Yes. Your payments are processed through trusted and secure payment providers. Heavy Motion does not store your payment information.
How can I contact Heavy Motion?
If you have any questions about your order or our products, we're always happy to help.
Email: heavymotion@heavymotion.store
Phone: (844) 587-2013